Hire Customer Service Expert from India
Improve Your Customer Relations for Greater Satisfaction & Retention
Hire the Right Experts for the Right Projects
Our 360° Customer Service Solutions
Email Process
VE’s email process experts in India interact with your customers through email support; troubleshoot problems mentioned in their emails; draft emails to and receive emails from customers daily. By providing prompt solutions via email to your customers, they build a lasting relationship with them.
Blended Process
Our experts are proficient in delivering customer services for both inbound and outbound calls, covering both voice and non-voice processes. They are highly skilled in addressing a wide array of customer issues and inquiries 24/7. Additionally, our experts emphasize optimizing average handling time (AHT) to provide timely solutions to client's needs
Admin Assistance
The more your business grows the greater the pressure on your local employees. Your virtual assistants help you get more out of your day and increase productivity significantly by providing the admin support your staff needs. Scale up your team quickly by outsourcing to Virtual Employee.
Chat Process
By outsourcing chat support to VE, our dedicated chat team promptly responds to live chat requests from your customers, ensuring your business's continuous availability 24x7. This seamless availability proves vital to your business's success, as it enhances customer satisfaction and contributes to increased return on investment (ROI).
e-Commerce
Support Our experts offer eCommerce support based on expertise in platforms (Shopify, Magento, etc.) and technologies like analytics. By implementing best practices in eCommerce order management, product information management, fraud prevention, shipping and logistics, payment collections, returns, refunds, etc., we drive productivity and reduce costs.
Technical Support
VE’s team of highly qualified professionals are proficient at troubleshooting and resolving various technical issues, including computer hardware, software, peripheral installations and maintenance. Our experts provide 24X7 L1, L2, L3 support, network support, IT help desk services, account management, ensuring comprehensive assistance to meet your specific needs.
Virtual Help Desk
Our executives handle a wide range of help desk services remotely for your business. With your remote help desk staff, you can manage your calls, track your calls, chat with your clients, resolve problems, and provide personal assistance, among many other functions, which is important for your business
Voice Process
Providing your customers with support and information is what our voice process experts at VE do best. They possess extensive expertise in providing L1, L2, and L3 support, efficiently addressing all customer concerns and issues through inbound and outbound calls such as telemarketing, promotions, sales, and verification services.
Effortless ZeusInfinity Teamwork, Actual Productivity
Hire Smart, Work global, Remote talent, Real Impact
At ZeusInfinity, we don’t just promise digital success—we deliver it. But don’t just take our word for it. Watch what our clients have to say about their journey with us. From skyrocketing SEO rankings to powerful social media turnarounds, these testimonials reflect the real-world impact of our strategies
Save Endlessly with VE
Our Offerings Go Beyond Customer Service Operations
- Free Trial
- Bespoke Recruitment
- Zero Overheads
- Data Security
Kick-start your project straightaway with our popular No-Obligation, No-Payment, 1-Week Free Trial. Continue with the same resource if satisfied.
Kick-start your project straightaway with our popular No-Obligation, No-Payment, 1-Week Free Trial. Continue with the same resource if satisfied.
Get your own 'remote workplace in India’, do away with pesky issues such as HR, Admin, Payroll, etc., and only pay your offshore customer service expert’s salary.
As an ISO 27001:2013 certified and CMMiL3 assessed company, VE always assures its clients of breach-proof data security and confidentiality.
Nurturing your Business with Growth Prospects
● Business Benefits
Outsourcing your customer service to VE can save you money and time as well as reduce your management headaches. You can choose to outsource some or all of your back-office or front-office tasks.
● English Proficiency
The resources we provide have strong English proficiency, neutral accents, and pleasant dispositions. Neutral accents enhance sales and customer satisfaction.
● Long-term Stability
It is common to find our clients working with the same resource for more than 5 years, all leading to their projects being on track.
● Onsite Visits
More than 100 clients from around the world have visited the VE offices, had intense brainstorming sessions with their teams, started new projects, and hired more resources.
FAQs on Customer Service Outsourcing
Why is customer service outsourcing important?
By outsourcing your customer service services, you can spend more time focusing on the operations that make your business stand out in the marketplace, resulting in higher quality and better performance. customer service providers are well positioned because business processes are their core business, so they will be able to deliver the work at a faster, more accurate pace. They have all the necessary infrastructure and expertise in place.
Is there any risk in outsourcing customer services to you?
Why should I outsource to Virtual Employee and not any other outsourcing company for customer service?
How quickly the customer service team can be ramped up and ramped down?
Is real-time staff monitoring possible?
What Our Clients Have to Say About Us
Clients trust us, and we take great pride in delivering quality solutions that exceed their expectations.
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